Disputes & Fraud Specialist - Part-Time/Temporary (Remote - US)
Your ticket to a meaningful career.
We usually respond within two weeks
At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.
Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2024-25.
Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.
Job Summary
The Dispute & Fraud Specialist provides key support in investigating and resolving disputes, while actively preventing and mitigating fraudulent activities related to digital payments across the organization. This role helps safeguard the company from financial loss, ensuring positive customer relationships and compliance with relevant laws and regulations. The position reports directly to the Dispute & Fraud Prevention Manager.
This is a part-time (up to 29 hours per week) and temporary (6-month duration) position. While there is no guarantee, there is a possibility for this position to become permanent. The schedule for this position is typically Monday through Friday but may require the ability to work occasional weekends. The schedule on those weeks would be adjusted to accommodate.
Essential Duties and Responsibilities
Fraud Detection and Prevention:
- Utilize Stripe and data analytics tools to implement proactive strategies for identifying and preventing fraudulent activities by analyzing transaction data, recognizing suspicious patterns, and taking corrective action.
- Supply and submit evidence to address customer disputes for all clients.
Dispute Resolution:
- Investigate and resolve customer disputes, chargebacks, and payment discrepancies in an efficient manner while ensuring compliance with internal policies and customer satisfaction.
- Communicate directly with customers during the dispute resolution process, clarifying concerns, and resolving issues promptly and professionally.
Cross-Functional Collaboration:
- Work closely with internal teams such as Ticketing Services, Finance, and Legal to gather necessary information for resolving disputes and payment discrepancies, notify of any suspicious activity, and collaborate on fraud prevention strategies.
- Foster strong relationships with external payment partners to enhance coordination and share vital information.
Record Keeping and Reporting:
- Maintain thorough and accurate records of all dispute cases, fraud incidents, investigation outcomes, and actions taken.
- Prepare detailed reports and documentation for management review and legal purposes when required.
Compliance and Best Practices:
- Ensure adherence to relevant laws, regulations, and industry standards regarding dispute resolution and fraud prevention.
- Stay informed on emerging trends and updates in fraud prevention, adjusting strategies to remain ahead of potential threats.
Collaboration with Fraud Management:
- Liaise with the Fraud Manager on transactions requiring further review or investigation and assist in ensuring the highest standards of fraud protection.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Minimum Requirements
- Bachelor’s degree in business, finance, information security, or a related field.
- Previous experience working with Stripe.
- Three or more years of experience in fraud prevention, dispute resolution, or a similar role.
- Solid understanding of dispute resolution processes, chargeback rules, and fraud prevention strategies.
- Knowledge of relevant regulations and compliance requirements.
- Proficiency in using data analytics tools and software for fraud detection and prevention.
- High ethical standards and the ability to handle sensitive and confidential information with discretion.
Essential Skills
- Strong oral and written communication skills.
- Ability to work independently and manage multiple projects and deadlines.
- Possess strong interpersonal and decision-making skills.
- Excellent ability to analyze data, detect patterns, and make informed decision.
- Strong attention to detail.
- Excellent organizational and time management skills.
Equipment/Software/Tools
- Microsoft Office
- Google Suite
- Slack
- Stripe
Our Core Values
Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.
Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.
Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.
Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.
Commitment to Diversity
TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.
We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.
Compensation & Perks
- Base hourly salary range of $19.23/hr - $28.85/hr
- Flexible scheduling
- Remote work environment
Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.
- Department
- Disputes & Fraud
- Locations
- New York City
- Remote status
- Fully Remote
- Employment type
- Temporary
New York City
About TixTrack
At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.
Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2023-24.
Even with a highly dispersed, remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.
Disputes & Fraud Specialist - Part-Time/Temporary (Remote - US)
Your ticket to a meaningful career.
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