At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening.

Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

The Executive Assistant plays a critical role in supporting the CEO and senior leadership at TixTrack by ensuring administrative, organizational, and logistical priorities are managed efficiently and professionally. This position serves as a trusted partner to the CEO, coordinating schedules, communications, and key initiatives to help ensure effective operations in a fast-paced environment.

This role requires a highly organized, detail-oriented professional who can manage multiple priorities, maintain strict confidentiality, and anticipate leadership needs while fostering a professional and welcoming environment for employees, partners, and guests. This position reports directly to the CEO.

This position is full-time and hybrid. Candidates must be located in New York City with the ability to come into the office multiple days per week. Candidates may be required to travel from time to time.

About You

• You have experience supporting senior leaders and are comfortable managing complex calendars, shifting priorities, and high-volume coordination with professionalism and attention to detail.

• You are highly organized and proactive, with a natural ability to anticipate needs and ensure nothing falls through the cracks in a fast-paced environment.

• You exercise strong judgment and discretion, handling sensitive information with confidentiality while building trust with executives, colleagues, and external partners.

• You are a collaborative, solutions-oriented problem solver who can operate independently, partner across teams, and help drive operational coordination across a growing, global organization.

What You'll Do

• Provide high-level administrative and logistical support to the CEO, including complex calendar management, stakeholder coordination, meeting scheduling, travel arrangements, and expense tracking.

• Serve as a key point of coordination for leadership priorities, ensuring meetings, follow-ups, and commitments are tracked and executed efficiently.

• Support global operational activities, including the UK Team, and partner with departments such as HR, Finance, Strategy & Growth, IT, and Customer Experience on projects and initiatives as needed.

• Support the planning and coordination of company meetings and internal events, including logistics, scheduling, and communications.

• Act as Office Manager of the New York City office, including vendor relationships, office supplies, space utilization, security access, and ensuring a productive and welcoming environment.

• Handle sensitive company and employee information with discretion, professionalism, and the highest degree of confidentiality.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

What You'll Bring

Minimum Requirements

• Bachelor’s degree in business or related field (or equivalent experience) preferred.

• Three or more years of proven experience in an Executive Assistant or other administrative role supporting senior leadership.

• Demonstrated experience managing complex calendars, coordinating meetings, and supporting multiple stakeholders.

• Highly proficient with Microsoft Office Suite and/or Google Workspace, with the ability to learn new or updated software.

• Availability for occasional travel to offsite meetings or events.

Essential Skills

• Strong written and verbal communication skills.

• Excellent organizational and time management abilities.

• Ability to exercise sound judgment, discretion, and professionalism when handling confidential information.

• A proactive, solutions-oriented mindset with strong problem-solving skills.

• Ability to work independently while coordinating effectively across teams.

• Ability to perform effectively in a fast-paced and occasionally high-pressure environment.

Tools You’ll Use

• Microsoft Office

• Google Workspace

• Slack

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

How We Work

Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center.

Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together.

Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action.

Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together.

Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Base annual salary range of $65,000 to $80,000, commensurate with experience

• Eligibility for annual bonus based on performance and company success

• 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)

• Company-paid life insurance

• Traditional and Roth 401k plans

• Paid parental leave

• Learning & development opportunities with company reimbursement for eligible educational expenses

• Working abroad opportunities

• Volunteer days off

• Flexible scheduling

• Up to $300 reimbursement for initial equipment to set up hybrid work environment

• Generous PTO and holiday schedule

• Hybrid work environment

California Applicants: CCPA/CPRA Notice

Right to Work Poster

Notice of E-verify Participation

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.